Customer stated "she was laying on the pad when the control started sparking." the customer did not seek out medical attention.Product was returned for investigation.This pad was manufactured in 2009, the product was approx.7 years and 7 months old when the incident occurred.Upon further investigation into the customers complaint, the inspector found that the cord had a small burn right by the strain relief which is the probable cause of sparking.Based on the bce review of feedbacks, bce did not observe a similar issue within the lot.The customer was also misusing the pad.The customer admitted that she was laying on the pad when the control started sparking.Ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds".
|