Customer stated "had on her back, sitting on the couch leaning against it.Husband smelt something burning.Just got up and unplugged the pad.Burnt a hole through the pad itself." product was returned for investigation.An investigation was done into the customers complaint, and the inspector found that the product had appeared to of been misused.The pad was bunched, the leads were bent and touching other leads, the heater wire and harness were bent and touching each other.This was caused by years of misuse of the pad.Ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds" the product was approx.6 years and 10 months old when the incident occurred.Customer did not seek out medical attention.Based on the bce review of feedbacks, bce did not observe a similar issue within the lot.
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