Customer stated "she was laying in bed on her back on the pad.She was holding the switch in her right hand and resting her hand on her stomach.She pushed down the lever on the switch and sparks shot out of the switch and then flames shot out " product was returned for investigation.The product was approx.(b)(6) years old when the incident occurred.Upon further investigation into the customers complaint, the inspector found that the cord had a small burn on it, near the strain relief.This is likely due to excessive flexing of the cord over an extended period to time.Based on the bce review of feedbacks, bce did not observe a similar issue within the lot.Consumer was also misusing the pad because she stated that she was laying in bed on her back in the pad.Ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds.".
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