The issue was investigated in detail.The investigation of the provided pictures showed that the fixation screws for the collimator were not attached per specifications.The single tank is always delivered with four screws of m4 x 25, loctite and washers.The investigation indicates that no original screws were used to fix the collimator hinge.The damaged red lead cone shows that it was manipulated while trying to remove it.A service intervention was performed on this system prior to this event to replace the collimator lamp switch.During this intervention status of these fixing screws should have been noted.It was verified that only trained service technicians performed work on this system.The document for replacement of parts was checked and the information how to re-apply the screws in case they need to be removed is already documented (xpr8-260.841.01.09.02 - page 271).The concerned unit was repaired by using correct screws.Furthermore, the single tank and the collimator were replaced.The spare part consumption of both components was checked and shows normal values that are below the defined threshold.This report was submitted january 16, 2018.
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