Further investigation of the issue included a review of the complaint text, a search for similar complaints, review of instrument logs, in-house testing and a review of labeling.Review of complaint activity determined that there is normal complaint activity for likely cause lot 79350un17.Tracking and trending report review for the architect stat ck-mb assay determined that there are no related adverse or non-statistical trends.In addition, a device history record review was performed on lot 79350un17, which did not identify any issues.The customer's instrument logs were reviewed for the samples tested in january 2018.This review did not identify conclusive information to indicate an instrument or sample integrity issue occurred.An internal ck-mb panel was tested with retained kits of the likely cause reagent lot.Acceptance criteria were met, which indicates acceptable product performance.Additionally, labeling was reviewed and sufficiently addresses the customer's issue.Based on the available information, no systemic issue or deficiency of the architect stat ck-mb assay was identified.
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