The customer reported receiving two measurement failure error messages while testing a patient sample on the triage meter sn (b)(4) and triage profiler sob panel lot number w63103b.The customer stated there was a white coating on the edta blood sample.The customer was advised to centrifuge the sample and attempt to test again using plasma.However, while the sample was in the centrifuge, the patient was rushed to the hospital with suspicion of pulmonary embolism (pe).The customer stated that the patient's symptoms became more severe while attempting to obtain valid triage results.The measurement failures may have caused a delay in patient treatment.
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