An evaluation of the scd 700 was performed for the customer reported issue of "the pump has physical damage.¿ the unit was triaged and service tech found the power cord to be damaged with copper wires exposed.A physical analysis was performed on the unit.There was no gross physical damage noted but the back case was worn on the bottom edge.The unit was powered on by battery alone then the unit was connected to an ac cable and powered on.In both cases the device powered on and ran through post.The potential root causes are customer misuse due to the procedure used to unplug the unit and the procedure of wrapping of the cord around the bed hook.Device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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