Additional information provided indicated that the johnson and johnson vision field service engineer (fse), called customer and did the following troubleshooting over the phone: since 418 was an error of the foot pedal zero switch, various things such as pinching of foreign matter to the pedal part, sound of a physical switch, plugging in and unplugging and re-launching cables, and foot pedal test (0 to 100% stepping on confirmation) was checked, but the error 418 could not be cleared, the surgery was canceled on that day.The next day ((b)(6) 2018), fse visited customer site to prepare an alternative machine(intuitive) for performing the surgery and to provide the customer a replacement foot pedal.Device manufacture date: 4/2016.Manufacturing record review: a document labeling, trending and risk documentation reviews for this equipment were performed.The trend review shows that there is not a recognizable adverse trend.The risks and mitigation associated with the received complaint issue are identified in existing risk documents and no new risks were identified as part of this investigation.The operator manuals for the signature equipment was reviewed and determined to include adequate warnings for medical complications.The review of the device history record (dhr) for this system was also performed which showed that there were no issues or non-conformities.No deviations were reported.The device was documented as meeting all required specifications.Therefore, the manufacture of the device did not contribute to the reported complaint.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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