This issue only affected this patient sample.Service was sent on site.The incubation ring dispense ports were cleaned of debris.Visual protocols were performed.All probe alignments were verified as well as the acid and base dispense volumes and pinch valve operation.Dry, wetwater and wetwash1 testing was performed.All results were good.While exact root cause of the initially high result cannot be determined, dried serum protein build up around the sample dispense entry port cannot be ruled out as the cause.Following service, customer is reporting controls and patients for thcg.A system non-conformance has not been identified.System is now operational.No further action is required.The interpretation of results section of the instructions for use states: "results of this assay should always be interpreted in conjunction with patient's medical history, clinical presentation and other findings.".
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