The surgical handpiece was received with a bur inserted.Removing the bur on the normal way was not possible.It was also not possible to remove the grip sleeve as it would be necessary after each use for cleaning and reprocessing.After pulling with a high force the grip sleeve and the bur could be detached.It got now visible that the bur stuck in the front bearing of the sleeve due to corrosion and residue of encrusted blood and tissue.Everything was baked together which caused such a high friction that the sleeve already changed color at the front end.The whole condition shows that the cleaning-, reprocessing- and maintaining process is not performed according to the requests in the user instruction.
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