Customer stated "the consumer was laying on the bed with the pad thrown over her shoulder.She started to move and as she moved the pad/cord popped and started sparking.There were sparks every way, she instantly reacted by using her hands to put the sparks out.She did not get burned." the product was returned for investigation.The product was approx.9 years and 3 months old when the complaint occured.An investigation was done into the customers complaint, and the inspector found that there was a small burn on the cord by the top of the pad.This is likely due to excessive flexing of the cord over an extended period to time.Based on the bce review of feedbacks, bce did not observe a similar issue within the lot.
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