Customer stated "the pad is starting to burn holes through the cover." the product was returned for investigation.An investigation was done into the customers complaint.The inspector observed contained browning over the heater wire on pad.The inspector did find evidence that the pad was folded while it was in use.Product was misused.Ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds." the browning over the heater wire on pad is due to the folding of pad while is use.Customer did not claim any injury.Based on the bce review of feedbacks, bce did not observe a similar issue within the lot.
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