Product complaint # (b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received and evaluated.Visual observations revealed that the upper jaw of the complaint device has been significantly deformed.When the trigger was actuated, the jaws open and close without difficulty.A sample rubber strip was placed between the jaws and when the trigger was actuated, the jaws bite on the test strip.However, the jaws leave a significant gap and do not close as intended.The misalignment due to the upper jaw being bent is stopping the jaws from opening and closing as intended.This complaint can be confirmed.We cannot determine a definite root cause for the reported failure.However, this type of failure has been historically attributed to blunt force impact/ mishandling, a user issue.A review of the device history record indicated that this batch of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the paperwork reviewed.Further, a review into the depuy synthes mitek complaints system revealed one dissimilar complaint for this lot of devices that were released to distribution.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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