The product was returned for investigation.An investigation was done to look into the customers complaint.The investigator noticed discoloration in the heater wire pattern on the pad.The investigator also observed hole with burn marks on the pad.Both of the observations were caused by the customer misusing the pad by folding or laying on the pad during use.This is misuse.The pad was bunched, stained, had bent leads, bent/discolored thermostats and failed harness.This is observed when the pad is folded/ laid on during use.Ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds.".
|