The biomedical engineer reported that the org was in signal loss on two tele devices.After some troubleshooting, it was decided that they would switch the org out for a known working one, which resolved the issue.The failure was found to be with two receivers on the failed org device.No patient harm was reported.
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Details of complaint: on (b)(6) 2018 customer reported signal loss on two tiles on the cns.These tiles correspond to tele 19 and 23.An org receiver device receives signal from up to 8 transmitters.Each transmitter corresponds to a receiver card on the org device.After isolating the issue to just two receiver cards, customer was provided with part number for replacement.Service requested: troubleshooting.Service performed: troubleshooting.Investigation result: the org device was put into service on 8/12/2009.Service history shows no other incidents.Org-9100 service manual, 9th edition, listed major maintenance check on the device.It includes checking the receiver sensitivity.This should be done a minimum yearly to ensure degradation or loss of function do not go unnoticed.Zr-920p is a replaceable part.The maintenance for this org device is not available.The age of the two receiver cards (zr-920p) is unknown.Thus, the root cause of the failure could not be determined.Additional information: b4.Date of this report; d11.Concomitant medical products; f6.Date user facility/importer became aware of the event; f7.Type of report; f11.Date report sent to fda; f13.Date report sent to manufacturer; g4.Date received by manufacturer; g7.Type of report; h2.If follow-up, what type? additional information; h3.Device evaluated by manufacturer? h6.Event problem and evaluation codes; h10.Additional manufacturer narrative.The following fields are not applicable (n/a) to this report: a2 - a6; b2; b6; b7; d4 lot # & expiration date; d6 - d7; d9; f10; g6; g8; h7; h9.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: d11& c2: two transmitters (tele 19 & tele 23) were used on the org, however no model/serial for each transmitter was provided.
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