Product analysis: analysis was unable to confirm the reported reboot, shutdown, and black display screen issues.However, there was a system error in the logs.The programmer hard drive was reconfigured, reloaded, and had the software updated.Analysis also noted that the power cord bay was broken, the power cord bay was replaced.The programmer passed all final functional an and system tests.If information is provided in the future, a supplemental report will be issued.
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It was reported that the programmer was unable to complete an interrogation because the programmer would start then reboot, start and then shutdown, and unexpectedly displayed a black screen multiple times during the interrogation.The programmer was returned for service.No patient complications have been reported as a result of this event.
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