The company service representative examined the system, but was unable to replicate the reported event.However, the company service representative replaced the illuminator module as a preventive measure.The system was then tested and met all product specifications.The system was manufactured on december 6, 2012.Based on qa assessment, the product met specifications at the time of release.The illuminator module and xenon lamp were received and a visual assessment of the returned sample showed that the table top illuminator had a cracked aspheric collimating lenses.The sample lamp was installed into the sample illuminator, which was then installed into a calibrated system and booted up without any error.Lumens output from ports 1 and 2 were measured to meet specifications.Due to the visual nonconformity noted before functional testing, the sample was disassembled to find cracked aspheric collimating lenses.The illumination output on both ports were found to meet specification, but cracked lenses can reduce the illumination output.The root cause can be attributed to the cracked aspheric collimating lenses.An internal investigation has been opened to address cracked lenses inside illuminator modules.(b)(4).
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