Additional information provided.The system was examined and the reported event was replicated.The host central processing unit (cpu) assembly was replaced and returned for evaluation.The system was tested and found to meet product specifications.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on september 7, 2007.Based on qa assessment, the product met specifications at the time of release.The host was received for evaluation.A visual assessment of the returned sample found no visual nonconformities.The voltage of the coin battery was measured to be greater than the minimum accepted value of 2.0 volts.The returned host cpu assembly was installed into a calibrated system.The system powered on without any issue.The host cpu assembly then passed a memory diagnostic test, hard drive test, and a one hour burn-in test.Therefore, the returned sample was found to meet specifications.The root cause cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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