Additional information is provided.The customer spoke to the company service representative to assist with troubleshooting.The customer found that the emergency stop switch was pushed in by accident.Once it was pulled back into its retracted position, the laser was working normally.The customer was able to troubleshoot and resolved the problem reported.The customer did not request service.The system was manufactured on april 20, 2010.Based on qa assessment, the product met specifications at the time of release.The root cause of the reported event can be attributed to the user accidentally pressing the emergency stop button.Based on the information provided, the emergency stop switch functioned as intended and no problem was found with the system.The manufacturer internal reference number is: (b)(4).
|