Samples received: 2 unopened pouches and 1 opened.Analysis and results: there are no previous complaints of this code batch.We manufactured and distributed in the market (b)(4) units of this code batch.There are no units in our stock.We have received two closed samples and one open and unused sample with two sutures outside from the pack.We have checked the open sample received and there are two visible marks of needles inside the first pack as can be seen in enclosed picture.This defect could have been caused by the automatic winding machine during the manufacturing process.The machine took two sutures instead of one in the winding step.On the other hand, we have checked the two closed samples received and both are correct.These closed samples have one suture inside.Taking into account that no other complaints have been received concerning this issue for this code batch, and the closed samples have only one suture inside, we consider that this is an isolated unit, but the rest of units of the affected batch are correct.Final conclusion: taking into account that the results of the open sample received does not fulfil product specifications, we conclude that the complaint is justified.Corrective/preventive actions: this complaint will be included in the analysis of trending, and corrective action will be open if applies.
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