(b)(4).Manufacturing site evaluation: samples received: 1 open pack.Analysis and results: there are no previous complaints of this code batch of which we manufactured and distributed (b)(4) units in the market.There are no units in stock in the warehouse.Received one open and used pack.It has one suture still placed in the support sponge and nine needles (mostly detached, some with a piece of thread) attached to a separate sponge.Checked the support sponge where the needles are placed in the pack and it could be seen two spots with a bigger hole in the sponge that could be caused by two needles (sutures) in one spot.The root cause is determined to be a human error by the operator that winds the sutures in the pack.The operator placed two sutures in two spots making a total count of ten sutures in the pack.Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfill the oem requirements.Final conclusion: taking into account that the results of sample received does not fulfill the oem specifications, it is concluded that the complaint is justified.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.Artificial vision system that counts the number of needles in the involved pack was not yet implemented in this order.
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