Investigation ¿ evaluation: the cook bakri postpartum balloon with rapid instillation components was not returned.No photograph or imaging was provided for review.Without the complaint device, a physical investigation was not able to be completed.A document based investigation has been performed.A review of complaint history, the device history record, instructions for use, manufacturing instructions, quality control data, and specifications was conducted.The device history record was reviewed and noted there were no non-conformances associated with the complaint device lot number.A review of complaint history records revealed no other complaints associated with the complaint device lot number.The instructions for use (ifu) advises: transvaginal placement: determine uterine volume by direct examination or ultrasound examination.Transabdominal placement, post cesarean section: determine uterine volume by direct examination or ultrasound examination.Warning the maximum inflation is 500ml.Do not overinflate the balloon.Note: to ensure that the balloon is filled to the desired volume, it is recommended that the predetermined volume of fluid be placed in a separate container, rather than relying on a syringe count to verify the amount of fluid that has been instilled into the balloon.There is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the provided information a likely cause of this failure cannot be established.Measures have been initiated to address this failure mode.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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