(b)(4).The reported complaint was confirmed.During laboratory analysis, the pst observed that the filter capacitor (c108) showed evidence of having shorted.There was continuity across all capacitors associated with c108, indicating a short to ground.The short to ground was verified at j1 on the auxiliary (aux).Pins 1-3 are connected to the 12v power supply input and there is continuity between them and ground.It was determined that the aux printed circuit board (pcb) is the cause of the power-up failure.The product will be sent to service to be brought to manufacturer¿s specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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