Investigation summary: bd received one sample unit for evaluation.It was observed that part of the product popped out of the packaging prior to the sealing process.A device history record review showed no rejected inspections or quality issues during the production of the provided batch number that could have contributed to this observed defect.Level a mdr investigation: dhr review - all challenges and inspections were conducted successfully and no related issues were identified.Qn review - no quality notifications were initiated relating to the defect.Eura review - the cause of the defect was a part out of pocket and the occurrence of this defect does not exceed what is considered acceptable.Visual analysis - the returned sample was inspected and found that the part was in the seal area of the package.The defect was confirmed during the investigation.The part popped out of the pocket prior to the sealing process.Investigation conclusion: the part popped out of the pocket prior to the sealing process.There are two inspection systems to detect part(s) out of pocket prior to sealant of the packages, a physical gate and a visual inspections.However, these inspections are not immediately before the sealing process, which allows a part that pops out of the pocket after the inspections to go undetected.After the sealing process, the packages are then cut and boxed automatically.Manufacturing personnel have been notified of this incident and the findings.The defect rendered the part unusable.The severity and occurrence of this incident does not exceed what is considered acceptable in the eura.
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