Customer stated "pad was laying on his shoulder.Wife smelled something burning, he saw sparks for a couple of seconds.Then he unplugged the pad.Burnt a hole in the sheet and mattress pad, and mattress.Took the pad outside and put baking soda and water on it." the product was returned for investigation.The product was approx.8 years and 1 months old when the incident occurred.An investigation was done into the customers complaint.The investigator noticed that the pad cover had a burn and also observed a burn at the butterfly of the cord.This is likely due to excessive flexing of the cord over an extended period to time.Additionally, cord was looped by the strain relief.Pad was bunched, had broken lead, discolored thermostat, these signs are observed when the pad is folded/ laid on during use.Ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds." based on the bce review of feedbacks, bce did not observe a similar issue within the lot.
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