Investigation ¿ evaluation: the cook bakri postpartum balloon with rapid instillation components was not returned.No photograph or imaging was provided for review.Without the complaint device, a physical investigation was not able to be completed.A document based investigation has been performed.A review of complaint history, the device history record, instructions for use, quality control data and specifications was conducted.The device history record was reviewed and noted there were no non-conformances associated with the complaint device lot number.A review of complaint history records revealed this complaint to be the only complaint associated to lot number 8287600.There is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the ifu was performed.The ifu provides the steps for using rapid installation component (ric for short, described in the report as "three-way tap").The final step shows the syringe and ric removed once inflated.The ric is a one-way apparatus to aid with faster inflation of the balloon and does not allow for deflation.The product was not returned so the functionality of the device could not be confirmed.The report indicated that fluid could not be withdrawn through the ric which is how the ric was designed to perform.The cause of the complaint is likely related to the use of the ric while attempting to deflate the balloon.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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