Model Number 10094137 |
Device Problem
Insufficient Information (3190)
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Patient Problem
No Patient Involvement (2645)
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Event Date 01/25/2018 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).Siemens is conducting a thorough investigation of the reported events.As this event is under investigation, a root cause has not yet been determined.A supplement report will be filed upon completion of the investigation.
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Event Description
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It was reported to siemens that a malfunction occurred during service activities on the axiom artis zee ceiling system.During a reactive service call related to drifting of the large display extended dcs, a sheared bolt that mounts the main rotation arm to the ceiling frame was found.The service engineer observed approximately a 4mm space on one side and contact with the chasis on the opposite side.Use of the system was suspended until repairs can be performed.There is no report of impact to the state of health of any patient or operator involved.
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Manufacturer Narrative
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Siemens has completed an investigation of the reported event.The root cause was determined to be a component failure.The investigation revealed that the cause of the error was due to the preload force of the dcs mounting bolts decreasing over time.Siemens has developed a solution which has successfully completed endurance testing.The affected part has been exchanged by the local service organization and the error did not reoccur.A field safety corrective action (fsca) ax023/18/s is planned to be released in the second quarter of 2019 and will be reported to the fda under 21 cfr part 806.
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Search Alerts/Recalls
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