A customer in spain reported 5010 errors insufficient liquid in vial on their thinprep 5000 processor and two samples were lost.Patient recall was needed.A hologic field service engineer (fse) was dispatched.The fse confirmed, but was unable to reproduce error.The fse found the following to be the most likely cause of the error: need to perform tb-01234.All tests required in tb-01234: performed inspection per technical documentation.The fse ran sample processing tests to verify instrument operation.Processed samples to confirm operation, system operational.
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