N evaluation of the scd express was performed for the reported condition of, ¿the case was damaged¿.The unit was triaged and the reported issue was confirmed.A spot approximately 3/4 of an inch was found on the power cord where the outer insulation was pinched, damaging the insulation and exposing copper on the inner white wire.The pump was excessively damaged, so the root cause is categorized as customer misuse.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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