Customer reported via phone call that they had a high blood glucose level of over 500 mg/dl.Customer was hospitalized as a result of the elevated blood glucose level which resulted in the customer entering a state of diabetic ketoacidosis.Customer believes that her pump malfunctioned, however, no alarms were reported on the pump.Customer first tried to treat the elevated blood glucose level with a manual injection of insulin.The customer was able to troubleshoot during the call.The customer reported that the infusion set cannula was bent upon removal.The infusion set is expected to be returned.
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