The customer stated that a sample aliquoted by the cobas p 612 pre-analytical system (p612) had electrophoresis results which did not match results obtained with the primary tube of the sample.Erroneous results were reported outside of the laboratory to the doctor.The patient is a known myeloma patient with igg kappa, but the electrophoresis results showed no bands when the aliquot sample processed by the p 612 system was tested.A repeat of this same aliquot also showed no band.When the primary tube was tested, an abnormal band indicating myeloma was observed.The customer believes that the wrong sample went into the aliquot tube.It is not known if this was related to a human error or if this was an issue with the p 612 system.The customer mentioned that around the time the sample was processed, they were having a separate issue with the foil applicator of the p 612 system.Due to this issue, several tubes were manually aliquoted.The staff checked the p 612 system software and it showed that the affected sample was aliquoted by the system and the aliquot tube went to a tray designated for electrophoresis testing.The customer stated that no errors occurred at the time the sample was processed.No adverse events were alleged to have occurred with the patient.
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