One kendall scd express sequential compression system was received for failure analysis.The reported symptom was verified.Upon visual inspection of the unit, the power cord was observed to be damaged with exposed copper wire.The root cause of the reported symptom was misuse/handling due to the procedure used to unplug the unit and the procedure of wrapping of the cord around the bed hook.Device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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