Investigation summary: bd received samples and photos from the customer facility for investigation.The photos were evaluated and the customer¿s indicated failure mode for defective printing with the incident lot was observed.Additionally, evaluation of the customer samples was performed and tubes with defective printing were observed.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality nonconformance during manufacturing of the product.Investigation conclusion: based on evaluation of the customer photos, the customer¿s indicated failure mode for defective printing with the incident lot was observed.Additionally, evaluation of the customer samples was conducted and defective prinitng was observed.Root cause description: based on the investigation, the most likely root cause of the reported defect is that the banding mat picked up insufficient ink which resulted in parts of the information failing to print on the tubes.This may have been due to the mat being damaged and or the banding ink reservoir running low.Rationale: complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.The bd business team regularly reviews the collected data for identification of emerging trends.
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