An evaluation of the scd 700 was performed for the reported condition of, ¿customer wants unit inspected¿.The unit was triaged and the power cord was found to have exposed copper wire.Power cord has damaged and was replaced and the device was fully checked for functionality and patient electrical safety according to manufacturer's guidelines.The pump was excessively damaged, so the root cause is categorized as customer misuse.A review of the device history record shows that this unit was manufactured and was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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