Investigation/evaluation: the investigation performed for this complaint report included a review of complaint history, the device history record, and specifications.A visual inspection of the returned device was also conducted during the investigation.One unopened package was received and labeled with lot number 8464232.Visual observation of the sealed package confirms a hair like fiber loose inside the sealed package.The device history record was reviewed and noted one non-conformance during the manufacturing process.One device with foreign matter embedded in packaging material was identified and the item was reworked.A review of complaint history revealed this is the only reported complaint associated to complaint lot number 8464232.Based on the evidence presented by the sample, the cause of this complaint is likely manufacturing related.Additional measures have been initiated to address this failure mode.Monitoring will continue to be performed for similar complaints.Appropriate personnel have been notified of this event.
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