One scd 700 unit was received in fi with no active gch for the unit with a complaint of ¿the unit had no power¿.Upon triage it was found the power cord had exposed copper wires.Compliant of exposed copper wire verified.The plug was examined and there are two punctures on the outer shielding where the copper wire is visible.There are no other tears or cuts along the power cord or burn marks.The ground prong on the plug is bent.The potential root causes are customer misuse due to the procedure used to unplug the unit.Device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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