The system was examined and the reported events were replicated.The illuminator was replaced and returned for evaluation.The system was tested and found to meet product specifications.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on october 30, 2009.Based on qa assessment, the product met specifications at the time of release.An auxiliary illuminator was received for evaluation.A visual assessment of the returned sample revealed no obvious nonconformity.A known-good lamp was installed into the module, which was then installed into a calibrated system for functional testing.The illumination output was found to be below specifications on both ports.The module was opened and the optics enclosure was exchanged with a known-good part.The module was retested and the illumination output was found to meet specifications.The system was found to meet specifications.The reported ¿probe, vfc, and fax issues cannot be determined conclusively.The root cause of the reported illumination issue can be attributed to a nonconforming optics enclosure was found.However, how or when it became nonconforming cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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