One kendall scd 700 sequential compression system was received for failure analysis.The reported symptom was verified.Verified customer complaint that unit would not boot.Also verified technician finding that unit would not pass electrical safety test.Electrical safety test was attempted and unit failed.Power cord was removed.Continuity of the power cord was checked and the live line of the power cord read open.Power cord was inspected and a cut was found in the cord that had severed the internal live line.Copper was exposed.A test power cable was connected and unit passed electrical safety test.The potential root cause is customer misuse by running over the cord with hospital bed or due to the procedure used to unplug the unit and the procedure of wrapping of the cord around the bed hook.All device history records are reviewed for quality inspections and parameter compliance prior to rel easing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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