An evaluation of the scd 700 was performed for the reported condition of, ¿an error e6 occurred¿.The unit was triaged and the customer¿s reported condition was confirmed and it was found the power cord was damaged.Device cleaned and disinfected according to manufacturer's guideline.Customer's complaint confirmed, the power cord has damaged and was replaced.The device fully checked for functionality and patient electrical safety.The pump was excessively damaged, so the root cause is categorized as customer misuse.A review of the device history record shows that this unit was manufactured and was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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