This report was received from an ous customer and the alleged incident happened ous.The medwatch is being submitted because a similar device is sold in the us.The complaint sample was not returned for evaluation and a dhr review could not be completed because the lot number was not provided by the customer.The customer indicated that the incident may have resulted from the surgeon not hearing tactile sounds, which he is used to hearing from similar devices marketed by other companies, indicating a cut has been made.The root cause of the alleged event is unknown.Quest medical has made several attempts to get more information from the customer and no response has been received.A follow up medwatch will be submitted if additional information becomes available.
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