Additional information provided.The company service representative examined the system and was able to replicate an issue related to the reported event.The xenon lamp had exceeded its maximum rated life and was replaced.The system was then tested and met all product specifications.The system was manufactured on april 16, 2011.Based on qa assessment, the product met specifications at the time of release.When the xenon lamp reaches 400 hours system message (sm) - ¿the lamp has exceeded its rated life: lamp needs to be replaced.Please contact field service¿ will display.This sm is only an advisory for the user to replace the lamp after it has reached 400 hours and can only be cleared by the user pressing a button on the screen.As the lamp is rated for 400 hours of use, after this time the lamp¿s performance will decrease; however, the lamp can still be used after this system message is acknowledged.The root cause of the reported event can be attributed to the xenon lamp which exceeded its rated life.However, no problem was found with the xenon lamp as it functioned to its expected rated life.The manufacturer internal reference number is: (b)(4).
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