An investigation was carried out into this complaint.The customer reported that their employee received an electric shock when leant across the bed to help the patient up.The device was inspected by the customer who found that the main cable which is connected to the pump had become damaged and frayed, probably, by being caught in bed frame mechanism (wheel).A review of photographic evidence provided by the customer confirms customer's evaluation.The main cable, which is connected to the pump, had outer covering damaged in several places, one of them had internal insulation integrity broken.When reviewing reportable events, we have found other cases presenting scenarios of hazardous situations related to mains cable insulation integrity breakage.As the mains cable is a critical component of pump assembly, it is very important to consider and follow all the safety warnings and general maintenance rules provided in instruction for use.Product instruction for use (151996en_04 dated october 2009) warns: "warning.Make sure the mains power cord and tubeset are positioned to avoid causing a hazard"."caution.Make sure the mains power cord and tubeset are clear of moving bed mechanism or other possible entrapment areas." "check all electrical connections and the mains power cord for signs of excessive wear".The customer stated that "the mains lead to the mattress control unit had been damaged in several places presumably by being caught up in the bed wheels when being moved, and that one of the damaged areas also had an exposed conductor ".This would indicate that two points from the above ifu warnings have not been followed.In summary, the nimbus 3 pump was being used for patient therapy at the time of the event and in that way played role in the incident, the product failed to meet the manufacturer's specification (power cord failure) as a result of misuse.
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