No patient information provided as no patient was involved in this concern.A medtronic representative went to the site to test the equipment.It was reported that the cable of the monitor was tested but the issue was found to be with the monitor.The monitor of the navigation system was subsequently replaced.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.The monitor of the navigation system was returned to the manufacturer for analysis.The device was found to be fully functional with no problem found.Cosmetic damages were noted to be on the monitor, however they were unrelated to the reported issue.The reported event could not be duplicated by medtronic personnel.
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A manufacturer representative reported that, on behalf of a nurse at the site, the navigation system became unresponsive while setting up for a procedure.It was reported that restarting the navigation system did not restore functionality as the mouse would move but not select anything in the application software.Disconnecting the surgeon monitor allowed the user to click prompts, but once reconnected the navigation system would be unresponsive.There was no patient present when this issue was identified.No additional information was provided.
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