Customer reported a sample with known blood type of (a pos) being reported by the vision as (o pos).The sample was repeated by using manual gel and resulted a pos as expected.A second sample was collected on from the same patient and tested on a second vision which resulted in a pos.Ortho referred the customer to the ortho vision ref guide that indicates, "the ultimate responsibility for the integrity and identity of blood samples lies with trained personnel.Results obtained by the ortho vision analyzer must be clinically interpreted and validated by qualified personnel." customer retested both samples on the first vision analyzer and both resulted in a pos as expected.The root cause of this event could not be determined.No incorrect or erroneous results were reported as a result of this incident.There was no risk present at the time of the incident.There was no harm to any patient.
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