Samples received: no samples received but pictures showing the defect and product labeling.Analysis and results: there are no previous complaints of this code batch of which we manufactured and distributed (b)(4) units in the market.There are no units in stock in b.Braun surgical warehouse.We have received a picture showing one pouch labeled as monosyn violet 3/0 70cm dsmp19 needle, batch 117044.According to the end customer, the remaining 35 pouches were correct and correspond to monosyn violet 3/0 70cm hr26 ((b)(4)).Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfil usp/ep and b.Braun surgical requirements.The mix-up was produced in packaging area.Both products were packed one after the other.We assume that clean line in the manufacturing process was not performed correctly.Final conclusion: taking into account that the results of sample received does not fulfil b.Braun surgical specifications, we conclude that the complaint is justified.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.Automatic packaging implemented and will prevent this kind of issues.
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