Catalog Number 9735665 |
Device Problem
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138)
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Patient Problem
No Patient Involvement (2645)
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Event Date 03/20/2018 |
Event Type
malfunction
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Manufacturer Narrative
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No patient information provided as no patient was involved in this concern.A medtronic representative went to site to test the equipment.Representative reported that the navigation system was not communicating with imaging system.It was reported that a network cable was replaced to resolve the issue.A system checkout was performed and the hardware, software, and instruments passed the system checkout.The system was found to be fully functional.The suspect cable has not been received by the manufacturer for evaluation.
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Event Description
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A site representative reported that while setting up for a case, the navigation system became unresponsive.It was reported that the site was loading a patient.Rebooting the system resolved the issue.There was no patient present at the time of the issue.
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Manufacturer Narrative
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The logs for the navigation system were reviewed by medtronic personnel.However, the logs provided no additional insight into the probable cause of the anomaly.The behavior of the reported issue was found to be consistent with a known anomaly in the medtronic navigation software anomaly tracking database.This issue was documented in a medtronic navigation software anomaly tracking database.
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Search Alerts/Recalls
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