Batch review performed on 17 april 2018; lot 172626: (b)(4) items manufactured and released on 11 october 2017.Expiration date: 2022-10-01; no anomalies found related to the problem.To date, (b)(4) items of the same lot have been already sold without any similar reported event.Preliminary investigation performed by r&d product manager on 19 april 2018: evaluating the images attached to this complaint it seems that the broach is functionally conform.There are only some little scratches visible on the broach surface, due to the usage, that we can consider acceptable.There is no evidence related to the fact that the surgeon wasn't able to insert the stem size 4 in the femur after canal preparation.Visual inspection performed by r&d product manager on 20 april 2018: the stem appeared without any particular sign, except for the scratches related to the difficult removal (signs under the collar, groove in the neck).From the received piece it is not possible to determine the root cause of the event.
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