Product analysis: brief description of complaint: during the procedure, the aqm setting spontaneously increased to max setting.The staff re-set the power to 110, but it increased again, so they stopped using it.There were no error codes.Biomed confirmed the settings automatically increase as soon as the generator is turned on, even without a device connected.Investigation conclusion: the reported issue was confirmed.The generator failed the functional test, as adjustments to settings could not be performed due to a cracked lcd.The cracked lcd is consistent with settings interference or unintended adjustments, although neither was encountered during functional testing.Replacing the lcd restores normal functionality.Minor cosmetic damage to the enclosure, bezel, and rem receptacle assembly was also observed, but without a functional impact.Replacing the bezel and rem receptacle assembly and repairing the enclosure returns the unit to acceptable cosmetic standards.If information is provided in the future, a supplemental report will be issued.
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