The system was examined and the reported event was replicated.The lamp was replaced to resolve the issue.The system was tested and found to meet product specifications.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on december 10, 2013.Based on qa assessment, the product met specifications at the time of release.The root cause of the reported event can be attributed to a nonconforming lamp.However, how or when the lamp became nonconforming cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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