The associated sureshot targeter was returned and evaluated.A visual inspection of the returned product revealed cosmetic blemishes on the grey and orange silicon overmolding in different locations.A functional evaluation was performed by connecting the sureshot targeter to the sureshot interface unit which recognized the targeter.Therefore, our investigation could not confirm the stated failure.However, this failure mode has been previously identified and the device is currently being redesigned to help reduce/eliminate this issue from recurrence.A review of complaint history for the part revealed no prior complaints for the listed serial number.No additional actions are being taken at this time.However we will continue to monitor for future complaints and investigate further as necessary.When having complications with a sureshot device, we encourage you to refer to user manual 7118-1540 for trouble shooting suggestions.We consider this investigation closed.Should additional information be received, the complaint will be reopened.
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